How does HobbyShopNow work? HobbyShopNow uses Horizon Hobby’s 60,000+ product listings from which your customers can shop. When they place an order, the products are shipped directly to them, with your store’s name on the package. How do I get HobbyShopNow? It’s easy! Simply call 1-866-293-9707 (toll-free) and our HobbyShopNow account manager will help you. Or click here for more information. How will my customers know it is my website and not Horizon Hobby’s? HobbyShopNow, along with displaying your shop name and contact information, will have no reference to Horizon Hobby. Plus, you can change the background colors and even some of the graphical elements. Why would I need HobbyShopNow? The number of online consumers is increasing rapidly. Average online sales for e-commerce sites have nearly doubled in the past two years and only expected to rise. HobbyShopNow can help you capture this growing market. The program gives you an online presence for your current and future customers. What does HobbyShopNow cost? We have a tiered pricing structure dependent on 12-month sales averages. Our account manager will be happy to give you more information on this. How do I get my customers to use the site? Tell them about it! Word-of-mouth is a good way to get exposure. If customers like the site, they’ll keep using it. And even if they move away they can still shop with you. Advertising is also a great way to drive traffic to your site. You can use your accrued Co-op dollars to advertise locally. Does HobbyShopNow replace my current website? No. HobbyShopNow is linked from your current website but still shows your store name and all of your store contact information. Do I need a website to get HobbyShopNow? Yes. You must maintain your own website. HobbyShopNow acts as an online catalog in conjuction with your website. This allows you to continue to maintain shop related content. Is my customer's information protected? Yes. Customer information is not shared and is not accessible online. For internal purposes, such as fulfilling an order, customer information may be transferred, but is encrypted. How are customer returns handled on HobbyShopNow? Returns are handled by the dealer. HSN provides a default returns policy that can be edited to your specifications. For the complete default returns policy please click here.